At GLIESE, all of our products are designed and crafted with care using conscious, sustainable materials. Below you will find all the details regarding our shipping timelines, delivery terms, and return procedures.
ESTIMATED DELIVERY TIMES
Production and dispatch times may vary depending on the item and destination:
Turkey: 2–4 business days
Europe: 3–7 business days
United Kingdom & United States: 5–8 business days
Rest of the World: 7–12 business days
Note: For bespoke, custom order or pre-order pieces, specific lead times are stated on the respective product page.
SHIPPING & DELIVERY
We inform you of expected delivery timelines on each product page.
All international orders are shipped with express courier services (e.g., DHL, FedEx, or UPS) with full tracking capabilities.
You will receive a dispatch confirmation email containing your tracking number once your package leaves our studio.
CANCELLATIONS
You may cancel your order free of charge at any point before the shipment has been dispatched. To request a cancellation, please send a clear notice with your order number to hello@gliesedesign.com.
RIGHT OF WITHDRAWAL / 14-DAY RETURNS
We hope you love your GLIESE pieces. However, if you wish to return an item, you have 14 days from the date of delivery to exercise your right of withdrawal.
To initiate a return:
Contact us at claims@gliesedesign.com (or CC hello@gliesedesign.com) with your order number and request.
We will provide you with authorized return instructions and a shipping address/label.
Repack the item securely in its original box and protective packaging to prevent damage during transit.
Please note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
DAMAGES AND DEFECTS
Please inspect your shipment immediately upon arrival.
Packaging Damage: If there is visible damage to the outer parcel, please notify the courier driver immediately upon receipt and take photos before opening.
Product Defect: If an item arrives broken, defective, or incorrect, please email us at claims@gliesedesign.com within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund.
REFUNDS
Once your returned item is received and inspected at our studio, we will notify you of the approval status. Approved refunds will be processed automatically to your original payment method within 10 business days.
UNCLAIMED SHIPMENTS
If a package is returned to us because it was unclaimed at the pickup location or due to an incorrect address provided by the customer, we reserve the right to charge for the return shipping costs and administrative fees incurred.
If you have any questions regarding your delivery or return, please feel free to reach out to us at hello@gliesedesign.com or info@gliesedesign.com.