Refund policy

At GLIESE, all of our products are designed and crafted with care using conscious, sustainable materials. Below you will find all the details regarding our shipping timelines, delivery terms, and return procedures.

Production Time

All our pieces are made-to-order and precision 3D-printed. Please allow 1–3 business days for production and quality checks before dispatch.

Estimated Delivery Times

Shipping is free on all orders. Estimated total delivery times, including production:

Turkey: 2–6 business days

Europe (incl. United Kingdom): 3–8 business days

United States & Canada: 4–9 business days

Rest of the World: 6–12 business days

Note: For bespoke, custom order or pre-order pieces, specific lead times are stated on the respective product page.

Shipping & Delivery

All international orders are shipped with express courier services (e.g., DHL, FedEx, or UPS) with full tracking capabilities. You will receive a dispatch confirmation email containing your tracking number once your package leaves our studio.

Cancellations

You may cancel your order free of charge at any point before the shipment has been dispatched. To request a cancellation, please send a clear notice with your order number to hello@gliesedesign.com.

Right of Withdrawal / 14-Day Returns & Exchanges

If you wish to return or exchange an item, you have 14 days from the date of delivery to exercise your right of withdrawal. Contact us at claims@gliesedesign.com (or CC hello@gliesedesign.com) with your order number and request. We will send you return instructions and our return address. Repack the item, unused, securely in its original box and protective packaging.

Please note: Customers are responsible for arranging and paying for return shipping unless the return is due to a defect or error on our part.

Damages and Defects

Please inspect your shipment immediately upon arrival. If there is visible damage to the outer parcel, notify the courier driver immediately and take photos before opening. If an item arrives broken, defective, or incorrect, please email us at claims@gliesedesign.com within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund.

Refunds

Once your returned item is received and inspected at our studio, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days.

Unclaimed Shipments

If a package is returned to us because it was unclaimed or due to an incorrect address provided by the customer, we reserve the right to charge for the return shipping costs and administrative fees incurred.

Questions? Reach us at hello@gliesedesign.com or info@gliesedesign.com.