Welcome to the GLIESE FAQ page. Here you will find answers to the most common questions regarding our design objects, materials, shipping, and trade orders. If you need further assistance, please reach out to us at hello@gliesedesign.com or info@gliesedesign.com.
PRODUCTS & DESIGN
Where are GLIESE products made? All GLIESE pieces are thoughtfully designed and manufactured with precision in our studio, combining contemporary design aesthetics with advanced 3D-printing technologies and conscious craftsmanship.
What materials do you use? We prioritize environmental responsibility without compromising on structural integrity or tactile quality:
3D-Printed Components: Crafted using high-grade, bio-based PLA (derived from renewable resources like corn starch) and recyclable PETG.
Metallic Elements: Built using durable, nickel-free 430-grade stainless chrome steel, engineered for longevity and clean lines.
How should I clean and care for my products?
3D-Printed Lighting & Decor: Wipe gently with a soft, dry or slightly damp micro-fiber cloth. Avoid using harsh chemicals, abrasive solvents, or extreme direct heat sources.
Chrome Steel Surfaces: Clean with a soft cloth and mild soap if necessary. Dry immediately to prevent water spots.
ORDERS & SHIPPING
Do you ship internationally? Yes, we ship globally. All international orders are dispatched via tracked express courier services (such as DHL, FedEx, or UPS).
How long will it take to receive my order?
Turkey: 2–4 business days
Europe: 3–7 business days
UK & USA: 5–8 business days
Rest of the World: 7–12 business days
For bespoke or pre-order items, estimated lead times are specified directly on the product page.
Can I track my shipment? Yes. As soon as your order is dispatched from our studio, you will receive a confirmation email containing your tracking number and carrier details.
RETURNS & CANCELLATIONS
What is your return policy? We offer a 14-day return window from the date of delivery. Items must be unused, in their original condition, and packed securely in their original packaging. Please visit our Delivery & Returns page or contact us at claims@gliesedesign.com to obtain return instructions before shipping any item back.
What should I do if my item arrives damaged? Please inspect your parcel immediately upon arrival. If an item is damaged during transit, take clear photos of the damaged product and outer packaging, and email us at claims@gliesedesign.com within 48 hours. We will arrange a replacement or full refund promptly.
PROFESSIONALS & TRADE
Do you offer trade terms for architects and interior designers? Yes. We collaborate closely with interior designers, architects, concept stores, and retail partners worldwide. Please visit our Professionals page or reach out to trade@gliesedesign.com to request volume pricing, custom specifications, or visual assets.
Can you customize existing designs for commercial projects? Depending on project scope and volume, we offer tailored material finishes or bespoke design adjustments. Contact our team at studio@gliesedesign.com or trade@gliesedesign.com with your project requirements.