At GLIESE, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how gliesedesign.com ("Website") collects, uses, and discloses your personal information when you visit or make a purchase from us.
INFORMATION WE COLLECT
When you interact with our Website, we collect certain information necessary to process your orders and improve your shopping experience:
Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.
Device Information: When you browse our Website, we automatically collect information about your device, including web browser type, IP address, time zone, and cookies installed on your device.
Customer Support Information: Information provided during email communications regarding order inquiries, design consultations, or trade partnerships via hello@gliesedesign.com or trade@gliesedesign.com.
HOW WE USE YOUR PERSONAL INFORMATION
We use the collected information for the following purposes:
Fulfilling Orders: To process payments, arrange express international shipping, provide order confirmations, invoices, and tracking details.
Communication: To respond to your inquiries, provide customer support, or notify you of updates regarding your order.
Marketing (Optional): If you subscribe to our email list, we may send you occasional studio updates, new product releases, or promotional offers. You can unsubscribe at any time using the link in our emails.
Site Optimization: To analyze site usage, improve our store performance, and enhance customer navigation.
SHARING YOUR PERSONAL INFORMATION
We share your personal information with trusted third-party service providers solely to operate our store and deliver our services:
Shopify: Our e-commerce platform that powers our online store.
Logistics & Couriers: Express shipping providers (e.g., DHL, FedEx, UPS) to deliver your purchases.
Payment Processors: Secure third-party gateways to process transaction payments.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
COOKIES
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how visitors interact with our Website. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
YOUR RIGHTS (GDPR & INTERNATIONAL VISITORS)
If you are a resident of the European Union or other jurisdictions with data protection regulations, you have the right to access the personal information we hold about you, request the correction, update, or deletion of your personal data, and withdraw your consent for direct marketing communications at any time.
To exercise any of these rights, or to submit data protection inquiries or claims, please contact us at claims@gliesedesign.com.
DATA RETENTION
When you place an order through the Website, we will retain your Order Information for our records unless and until you ask us to delete this information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with an updated revision date.
CONTACT US
For more information about our privacy practices, general inquiries, press, or business opportunities, please contact us at:
General Inquiries: info@gliesedesign.com
Customer Support: hello@gliesedesign.com
Studio & Design Consultations: studio@gliesedesign.com
Press & Media: press@gliesedesign.com
Trade & B2B Partnerships: trade@gliesedesign.com
Privacy Claims & Data Rights: claims@gliesedesign.com
Website: gliesedesign.com